What I Do
Social Media Mangement
I assist in the process of creating, publishing, promoting, and managing content across social media channels like Facebook, Instagram, Twitter, LinkedIn, YouTube, and Pinterest.
Social media management goes beyond just posting updates to your company’s social media profiles.
I assist in converting speech in an audio/video file into written text, and also proofreading.
Here are a few common duties I do:
- Ensure website functionality and perform software updates
- Monitor, assess, and report on website performance
- Ensure domain registration and hosting are current
- Update content
- Handle online marketing projects through social media marketing
This is a process that involves dividing transcript text into chucks, known as “caption frames,” and time-coding each frame to synchronize with the audio of a video.
The output of captioning are captions which are typically located at the bottom of a video screen.
Customer Care Services
I assist in the process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brand, goods and services.
I assist with sending a commercial message, typically to a group of people, using email. This involves using email to send advertisements, request business, or solicit sales or donations.
My name is Shelmith.
A committed and a smart VA offering customer services. I also manage blogs and websites very well. A professional in email marketing management (MailChimp, ConvertKit, etc) and social media marketing management.
An online coach with three courses; Transcription, Video Captioning and VA with over 470+ trainees.
Also, a seasoned transcriber and video captioner/subtitler who delivers quality transcripts and captions on time.
Also, I have vast experience in customer service and management of administrative tasks for other companies as I have worked as an Assistant Executive for over a decade where I was in charge of answering calls, calendar management.
I’m a quick learner and a multi-tasker who can work under pressure without supervision. I have has excellent communication skills with good command of English grammar and a great personality. A diploma holder in Secretarial and Administration from City & Guilds, London.
I focus to be professional in all my interactions with my clients. I’m keen on prompt communication and deliver quality work on time and within a set budget. It is my goal to deliver quality work that will be beneficial to your business and help you achieve your goals.
Contact me for VA services that you won’t regret.
I’m ready when you are! Your project manager is right around the corner.